Thanks for the issue report. Sorry to see that you’re having problems with your unit 
We take these seriously and warrant all purchases. If you’d like to process a replacement or return, we recommend working through your retailer with whom we can batch up and process any returns behind the scenes.
We are investigating a couple of similar reports, but this one feels somewhat different to those. If you would please answer the questions below, it may help us to determine the cause of the issue and appropriate resolution (including a replacement or return).
- I take it this behavior is consistent after power cycling the unit? (Some reports indicate intermittent issues that are resolved by power cycling the unit)
- Are other CVs and knobs behaving as expected? If not, can you provide further examples?
Thanks,
Will